Aqueon
Aqueon Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Aqueon has 2.3 star rating based on 13 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Aqueon to a friend or colleague.
- Rating Distribution
Pros: Big company, Cheap, Great customer service quality products.
Cons: Apparently no customer service, Poor customer service, Theyll kill your fish.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Aqueon has 2.3 star rating based on 13 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Aqueon to a friend or colleague.
- Rating Distribution
Pros: Big company, Cheap, Great customer service quality products.
Cons: Apparently no customer service, Poor customer service, Theyll kill your fish.Recent recommendations regarding this business are as follows: "Replace my missing parts", "Yes I love your fish tanks", "Avoid", "Don’t do business with company", "Aqueon stands behind their products.".
Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Aqueon Reviews
"Great Customer Service"
I bought an Aqueon SmartClean Power Filter at one of those big box 'Pet' stores. I got home and discovered that the motor impeller assembly was missing. I...
"Give up refused to help"
So, I bought a 125-gallon tank that's 6 feet long and when I got home from the store, there was a crack in the frame. I had to spend money to rent a car and...
Salem, Massachusetts
Missing parts
My daughter bought your tank the mini bow five and it came without a power cord for the light it also came without a filter I would like the company to replace these pots for my daughter as she would have brought it back but we didn't realize we were missing pots until we were putting the tank together and she lost her receipt but I do have the box number I do have the IPC code so please can somebody give me a call back thank you Irene
User's recommendation: Replace my missing parts
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGive up refused to help
So, I bought a 125-gallon tank that's 6 feet long and when I got home from the store, there was a crack in the frame. I had to spend money to rent a car and get somebody to help me.
Taking time off from my usual day, it altogether took about three hours to get the tank. When I got home, the frame had a crack. I tried to get some kind of idea what to do, so I called. They told me I would have to return it to the store.
I can't do that because it's going to cost me another $300. They claim they cannot send me a bottom frame, which is nonsense considering they can send the aquarium to the store. Overall, I'm not happy. I'm just going to push the tank out by the road because it has no use and they refuse to even meet me halfway.
If I were to return this tank, it would cost me more than the tank cost in the first place. The tank's original price was $600. I'm dissatisfied and not very happy.
Also, I'm mad at the store for selling me a tank with a crack in it. It was Big Al's in Hamilton.
- Cheap
- Poor customer service
- Unreliable products
Preferred solution: Send me a bottom frame, or I have some garbage for the road
User's recommendation: Avoid
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Irving, Texas
Defective product
Can't get any customer service. The pump is defective and will not pump.
It worked for about a week. I bought it through Amazon and could not get any service from them either.
It has been a major hassle to try to talk to anybody. I guess the best thing to do is not do business with this company anymore.
- Big company
- Apparently no customer service
Preferred solution: A pump that works! Or a refund
User's recommendation: Don’t do business with company
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Omaha, Nebraska
Faulty/leaky fish tank
Just filled my tank and woke up and my whole floor was soaked with the water from my tank that I just purchased 3 months ago
User's recommendation: Yes I love your fish tanks
Mundelein, Illinois
The bottom of my 1 month old tank just shattered,killing 5 fish and flooding my basment
the bottom of my only 1 month only 55 gallon tank just gave out...flooding my basement and killing a hand full of fish. I was Abel to save 1 I hope
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGreat Customer Service
I bought an Aqueon SmartClean Power Filter at one of those big box 'Pet' stores. I got home and discovered that the motor impeller assembly was missing.
I called Aqueon Customer Service and left a brief message and my phone number, never expecting to hear from them. To my amazement, I got my call returned within the hour by a very pleasant gentleman who took my information and said he would ship the part out to me. I received the part today and my filter is working perfectly.
Customer service doesn't get any better than this. I shop with confidence knowing Aqueon stands behind their products.
Thank you!
- Great customer service quality products
User's recommendation: Aqueon stands behind their products.
Hutchinson, Kansas
Warranty - Aqueon QuietFlow LED PRO 75 Aquarium Power Filter
The pump on my HOB went out, tried messaging them and they skipped my message. I have been buying there product for a long time and this makes me wondering if I still want to buy their product
User's recommendation: I really don’t know about there product anymore and what they agree on for warranty
Queens, New York
Broken tank do to cheap materials from your company
My 55 gallon tank center bracket is broken. Do to very cheap plastic being used as support to help hold it together with the water inside of it.
Rahway, New Jersey
Product complaint
Spent an hour putting it together and the door does not align now I need to take it apart and return it and start over .also returned it and
Got another same issue its a piece of ***
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe heater i ordered doesnt work and it KILLED fish
My fish died beacaue the heater you *** sent doesnt *** work. What happened to quality control or are you all just greedy pieces of *** at aqueon?
I *** hate your piece of *** heater that doesn't *** work because you won't do any quality control. Don't *** waste your money.
I needed this heater for a hospital tank and it arrived in time but it doesn't *** work. I hope the people who made this heater know they are responsible for the death of my fish and maybe me too.
- Wont send a working product
- Theyll kill your fish
Preferred solution: I want my betta fish back. I want her alive again.
User's recommendation: DONT BUY THIS PIECE OF ***
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy heater isnt *** working
I order a heater off amazon from you to help my betta with dropsy but the heater doesnt work, its been far over 2 hours and the water is still frigid, and my fish is gonna die because you sent me a defective product and i WILL be trying to kill myself if my fish dies due to your *** faulty *** piece of ***
- Theyll kill your sick fish by not sending you a working heater
Preferred solution: a working heater because i want my fish to live
User's recommendation: Find a better heater elsewhere because the up to 6 gallon heater theyre selling is a piece of ***
Elgin, Illinois
Just purchased a 55 gallon tank 5 days ago ,got 2 inches of water in it before it started leaking. THANK GOD it wasn't full
I'm 65 yo
Took a while to find a guy who owned a pick up truck and two men to carry this in to my house ,also had to pay for all that. The next day went to fill it n now my front room rug is soaked.
I am also responsible for the damage , I rent . Thanks for all the trouble .
User's recommendation: Don't do it, not worth it
Rockville, Maryland
Defective product
24 led light not working. Tech support sent out another transformer/power supply.
Did not fix the problem , i was advised to get my reciept printed out by petco and send it in. The problem is petco cant print my receipt because its been 30 days. Receipts cant be printed past 30 days. Petco manager took a picture of my transaction from the registers computer screen.
I sent that in. Still waiting to hear anything
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am making my review only because my take has been fantastic but my light stopped working after a couple months
Overall customer service was fantastic and like I said my take is amazing. I am just disappointed with my lights they keep flickering in and out and flipping from side to side.
Preferred solution: Just to replacement of the cover to the tank with the lights in it
User's recommendation: Yes I would use them again very attentive
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Minneapolis, Minnesota
What size pump for Bubble Wand?
! have a 14 inch Flexible Bubble Wand for a 10 gallon Hexigon aquarium. What size Aqueon air pump do I need to purchase?
Marble Falls, Texas
Product issue
After having the deluxe hood for our 20 gal. aquarium for approximately two years, the fluorescent light burned out.
We replaced the light and within a couple of days, that light burned out. We can see black at one end.
We saw from reading several customer reviews that this is an ongoing issue.
We love the hood and would like to know what can be done in order for us to keep using it with the light feature.
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